Harmony Saigon Hotel & Spa

The service of the staff at the hotel was exceptional - all the way from the helpful receptionists to the diligent housekeeping. Whenever we needed extra towels, reception and housekeeping got it to us within minutes of us arriving to our room! It also felt very safe and secure with hotel staff always available at the lobby (even at 2am when we found ourselves locked out of our room, there were multiple people available to help!) Just top notch customer service all around, which completely exceeded our expectations. The location of the hotel was also perfect - most of the sites and food areas we were interested in were either walking distance or less than 15mins Grab taxi ride away. Best of all, there is a Circle K (minimart) right next door, which made it very convenient to pop down for some bottled water or any other snacks or necessities.

Staff is very helpful and kind and went out of their way to help guests. The welcome drink at check-in was a brilliant welcome after a long flight. Location is really good with plenty of restaurants and shopping opportunities. My room was relatively small but had everything I needed and looked like on the photos. The free minibar is a good add-on. Room service is fast and reasonably priced. Breakfast is on the top floor with a good view over the city. The room is relatively small but I never had to wait for a seat. There's sufficient choice. As a vegan I was still able to eat some of the warm food and bread+jam and fruits.

Breakfast had a good variety and staff were attentive refilling coffee. They made whatever coffee you wanted and brought it to your table. The Pho was delicious and they made it to my dietary needs. The room was a superior sweet located on the corner of the building with large windows and a bath. It was the best room we'd had on our budget. I liked that we had the choice of complimentary high tea between 2-6 pm each day, in the lounge or our room, complimentary refreshments on arrival, complimentary drinks in the minifridge. Sunny cleaned our room and she did a fantastic job. We loved the massages on site and they had 50% off during 9-3 which was cheaper than nearby massages. Location was great, we found lots of places to eat and shops to browse. Located within walking distance to Ben Than and Bien Vue walking street was even closer. The door men and reception (all staff) were really friendly and helpful.

Our stay at Harmony was great, starting with its central location that made exploring the city a breeze. Katie, the manager at the restaurant during breakfast, stood out with her engaging and attentive service. She not only preemptively asked if we wanted another drink but also went above and beyond to ensure our dining experience was memorable. The warm welcome by the hotel's doorman, who not only assisted with our bags but also shared valuable insights on local sights and efficiently organised a Grab taxi for us, added a personal touch to our stay. His engaging demeanor made us feel valued from the moment we entered the hotel until we left. We decided to indulge in the spa options, which were offered at a 50% discount, and it was truly a rejuvenating experience. The hot stone massage, delivered with a rhythmic flow that balanced each side equally, left us feeling utterly relaxed and pampered. Overall, from the exceptional service of the staff to the indulgent spa treatments, our experience at Harmony was awesome and memorable.

The staff were very friendly and the complimentary high tea was a nice touch, breakfast was also good with many options and delicious Vietnamese coffee. The location is excellent for tourism, with many YouTube famous food locations close by and sightseeing within walking distance or a very cheap Grab ride away — if you’re out off by the heat of the South. Henry left us a cute note on our last night, Rachel was also very helpful and overall the staff were an absolute delight.